City Discount Tyres

Privacy Policy

Sumitomo Rubber Australia and Associated Businesses

1. Purpose

This Privacy Policy covers Sumitomo Rubber Australia Pty Ltd and our licensees, related bodies corporate and "City Discount Tyres" and "Ian Diffen City Discount Tyres" outlets, owned by our franchisees (outlets) (we, us, our). We recognise the importance of protecting your privacy. We are bound by, and committed to complying with, our obligations under the Privacy Act 1988 (Cth).

This Privacy Policy covers the way we handle the personal information of individual retail customers of our outlets, individuals working as or for our business associates, applicants for employment, and other individuals whose personal information we collect. It explains how we handle your personal information and how you can contact us if you want to access or correct any personal information that we hold about you, or if you want to raise an issue about your privacy.

Personal information is information about you, or which identifies you, like your name, contact details, and our records about you. It may include sensitive information about you, such as your health information.

2. Collection of your personal information

We collect personal information from our retail customers, employees and franchisees (including prospective employees and franchisees), contractors, service providers and other individuals. We only collect personal information by lawful and fair means. We will collect your personal information in different ways through our interactions with you, such as:

In some cases, where it is unreasonable or impracticable to obtain your personal information directly from you, we will seek to obtain it from others, such as from your representatives (e.g. solicitor, accountant), from publicly available sources, and from government agencies. We may also collect personal information in connection with our franchisee placement, employment and recruitment functions from third party recruitment agencies, from third parties you have authorised to deal with us on your behalf, from referees you have given us authority to contact, from police or background checks, and from our workers and contractors.

The personal information we collect will depend on the circumstance under which we collect the personal information. It may include:

3. Why we handle your personal information

We collect personal information from you so that we can provide you with a high standard of service in relation to our products and services. We collect, hold, use and disclose your personal information for a number of purposes, including:

4. Disclosing your personal information

We may disclose your personal information to others, such as:

We may disclose your personal information to third party suppliers and service providers located outside of Australia, including in Japan. We seek to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

5. Security of your personal information

We hold your personal information in both paper-based and electronic files. Electronic information is stored on secure servers that are protected in controlled facilities.

We seek to ensure that personal information that we hold is protected from misuse, interference and loss caused by unauthorized access, modification or disclosure. Our employees and agents are obliged to treat any personal information held by us confidentially.

6. Accessing and correcting your personal information

You have rights under privacy legislation to request copies of the personal information that we hold about you, and to request its correction. If you would like to access, or request correction of, the information that we hold about you, you can contact us on the details provided below. If we refuse access, we will provide you with a written notice explaining our reasons for refusing access. We may ask you to pay our reasonable costs of providing you with access to the personal information that we hold about you.

We seek to ensure that the personal information that we hold is accurate, up-to-date and complete. We encourage you to contact us on the details provided below to seek correction of the personal information we hold about you if you believe that it is inaccurate, outdated, incomplete, irrelevant or misleading. We are not obliged to correct any of your personal information if we do not agree that it requires correction and we may refuse to do so. If we refuse, we will provide you with a written notice explaining the basis for our refusal.

7. Marketing

We may use the personal information that we hold about you, including your contact details, to provide you with information about products and services that may be of interest to you. You may opt out of receiving all or certain types of marketing information from us at any time by contacting us on the details provided below.

8. We use cookies

A cookie is a small file that our web server may send to your device when you visit our websites. A cookie is stored on your machine each time you visit one of our websites, but does not identify you or give us any information about your computer. A cookie stores information such as the type of browser you use, your operating system, your internet service provider, your Internet Protocol (IP) address, your mobile service carrier, and the online address of a previously visited site.

Most internet browsers allow you to control the extent to which your device collects and activates cookies. Any information we seek to collect via cookies is used to better understand our customer's needs and the services they are seeking from us.

9. Questions and complaints

If you have any questions about this Privacy Policy or if you have any questions, concerns or complaints about the way in which we have handled your personal information, including if you believe we have not complied with our privacy obligations to you, please contact our Privacy Officer using the details set out below.

Address: 72-74 Jedda Rd, Prestons, NSW,2170
Telephone: 1300 858 112

We will investigate any complaint regarding the handling of our personal information and will advise you of the outcome of our investigations in writing. You may also lodge a complaint with the Office of Australian Information Commissioner by calling 1300 363 992 or sending an email to

More information about your rights and our obligations in relation to privacy, and information on making a privacy complaint are available from the Office of the Australian Information Commissioner, which can be contacted at or by mail to GPO Box 5218 Sydney NSW 2001 or by email to

10. Changes to this Privacy Policy

From time to time, we may amend this Privacy Policy. The version on our website is the current version.

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